Personal Information is Important to Candlebark Farm

1. Candlebark Farm is committed to safeguarding personal privacy. It recognises that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Candlebark Farm will only collect and use personal information as set out below.

2. Throughout this Privacy Policy, we refer to your ‘personal information’, which means information, which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, home address, home telephone number, mobile telephone number, email address, workplace contact details and credit card details are examples of personal information.

3. Candlebark Farm has developed and implemented its Privacy Policy to meet the requirements of the Australian privacy legislation.

4. We will post any changes to this Privacy Policy on our website.

5. In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain sections of the website or our collection of personal information from you by email, by telephone, in writing or in person. Because those specific and additional provisions also relate to your privacy protection, we recommend that you consider them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.
    
    

   Collecting Personal Information

6. Candlebark Farm will not collect or monitor any personal information about you without your consent. The only personal information collected is what has been provided voluntarily.

7. Personal information may be requested if you sign up and/or register a user account on this website, subscribe to any updates, newsletters, electronic newsletters (e-newsletters) and/or alerts on this website, upload, access and/or receive content on this website, enter promotions or competitions via this website, purchase products or services through this website and/or otherwise interact with this website or through any other marketing / promotional activities that we conduct. This is so that we can facilitate or provide you with certain content, products or services and information about such content, products or services (including the uploading, access to, and receipt of content on this website and purchase transactions undertaken on this website), marketing materials, newsletters, electronic newsletters (e-newsletters), new release / launch information, and advise of other Candlebark Farm products, services, promotions, competitions or events, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Candlebark Farm being unable to facilitate or provide you with certain content, products or services, products or services information, process your transaction, provide you with upcoming promotion, competition or event information, provide certain services including after sales services and/or accept entries into promotions or competitions (where applicable).

8. As with many commercial websites, we may also collect information which tells us about visitors to our website. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the website is accessed via links in an email we have sent.
    
    

   Passive Information Collection

9. As you navigate through this website, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have consented.

10. ‘Cookies’ are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Candlebark Farm may use cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allow Candlebark Farm to monitor the items you may want to access as you move through the website, and records how many people are using different parts of the website. You may set the browser to notify you when a cookie is sent or to refuse cookies altogether, however certain features of this site might not work without cookies and this may limit the services provided by our website. To learn more about cookies and how to specify your preferences, please search for ‘cookie’ in the ‘Help’ portion of your browser.

11. ‘Session’ cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (the website ‘remembers’ previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the website. They are erased once you exit your Web browser or otherwise turn off your computer.

12. ‘Persistent’ cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the website visitors find most valuable, and customising the website based on your preferences on an ongoing basis. Persistent cookies placed by this website on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the site. Otherwise, our website’s server only knows that an unidentified visitor with your cookie has returned to the website.

13. A site may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a site, and administer and improve the site.

14. ‘Internet tags’ (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the site and on different pages of the site. Such tags indicate how many times a page is opened and which information is consulted.

15. ‘Navigational data’ (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.
     
     

    Using and Disclosing Your Personal Information

16. Personal information will be used for the following primary purpose:

17. For the purposes for which it was collected (as advised in this Privacy Policy, on the website or separately by Candlebark Farm).

18. To maintain the functionality of the website, including the provision of information to you relating to the content available on the website and e-commerce transactions conducted via the website.

19. To maintain our relationship with you.

20. To fulfil obligations under any sale and purchase contract and/or any other contract between you and Candlebark Farm.

21. To render services related to the Candlebark Farm business (such as after sales services and enquiries).

22. To provide you with information about your transactions (including the uploading, access to, and receipt of content on this website and purchase transactions undertaken on this website), content, services and products, to provide marketing materials, events, special offers, competitions and promotions via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email) or any other form of electronic, emerging, digital or conventional communications channel.

23. To include you in any promotion or competition that you may enter on this website and, where appropriate, award prizes.

24. To provide you with newsletters via mail and electronic newsletters (e-newsletters) via commercial electronic messages.

25. To improve the website and system administration

26. To obtain opinions or comments about products and/or services and to conduct other research and development.

27. To record statistical data for marketing analysis.

28. Also, in order to operate the website, deliver a service or complete a transaction, personal information may also be shared with a service provider or other non Candlebark Farm company or professional.

29. Candlebark Farm recognises the trust with which you provide personal information, and except as stated in this Privacy Policy, such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Candlebark Farm,  or any member of the public, or to lessen a serious threat to a person’s health or safety. If Candlebark Farm merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.
     
     

    Contact by Candlebark Farm

30. Candlebark Farm may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in respect of the primary purposes for collection of personal information as stated above.

31. Except in response to your booking enquiry, either directly to us or through the booking enquiry service at the Australian Camps Association’s website, Candlebark Farm does not send emailed advertising or marketing information without obtaining prior consent, for example the consent contained within this Privacy Policy. If you receive communications from Candlebark Farm which you do not wish to receive, you may remove your name from the database either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting the Candlebark Farm Privacy Officer via email, or mail. Please allow 14 days for this request to be processed.

32. Candlebark Farm does use the postal service (snail-mail) to advertise and market its services. If you receive postal communications from Candlebark Farm which you do not wish to receive, you may remove your name from the database by contacting the Candlebark Farm Privacy Officer via email, or mail. Please allow 14 days for this request to be processed.

33. Despite removing your name from the database from receiving future advertising and marketing information, Candlebark Farm may send you non-commercial ‘Administrative Emails’. Administrative Emails relate to a Candlebark Farm user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular Candlebark Farm user account.
     
     

    Ability of Others to View Information

34. Candlebark Farm may provide areas on the website where you can upload user-generated content, post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with or vote on particular content. This information may be shared with others and may be publicly posted on the Candlebark Farm website, other social media platforms and other public forums in which you choose to participate. This information may become publicly available and may be read, collected and used by others outside of the Candlebark Farm website. Candlebark Farm is not responsible for the conduct of others who may read, collect and use this information.
     
     

    Your Right of Access

35. You have the right to review your personal information that may be recorded on the Candlebark Farm database. Information may be reviewed by contacting the Candlebark Farm Privacy Officer via email, telephone, or mail. Please allow 14 days for this request to be processed.
     
     

    Changing and Deleting the Information We Have About You

36. Information contained on the database may be amended by contacting the Candlebark Farm Privacy Officer via email, telephone, or mail. Please allow 14 days for this request to be processed.

37. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Candlebark Farm being unable to provide you with information about certain transactions (including the uploading, access to, and receipt of content on this website and purchase transactions undertaken on this website), other content, services or product information, upcoming promotion, competition or event information and/or provide you with certain content, goods or services.

38. We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy.
     
     

    Storage and Security of Personal Information

39. Candlebark Farm will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. Candlebark Farm employees and data processors are obliged to respect the confidentiality of any personal information held by Candlebark Farm. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Candlebark Farm will not be held responsible for events arising from unauthorised access to personal information.
     
     

    Candlebark Farm and Links to other Websites and Social Media Platforms

40. This website and any related website may, from time to time, contain links to the websites of other organisations, including social media links, applications and features, which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Candlebark Farm is not responsible for the conduct of companies linked to the Candlebark Farm website.

41. By using any social media links, applications or features on this website, you consent and agree to be bound by the particular social media platform’s prevailing privacy policy. You acknowledge and consent to this website accessing personal information you may have shared with the particular social media platform and contacting you via the social media platform or via the information you have shared (for example, sending an email directly to you to the email address provided to the social media platform), in accordance with the permissions you have granted this website via the social media platform. You are encouraged to review the privacy policies of each social media platform before engaging or interacting with the social media links, applications or features on this website. This website is in no way sponsored, endorsed or administered by, or associated with, any social media platform.
     
     

    Problems or Queries

42. Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Candlebark Farm Privacy Officer via email, telephone, or mail to Candlebark Farm.

 

Email: mike.hill@candlebarkfarm.com.au

Phone: +61 (03) 5962 4727

Mail: Candlebark Farm, 531 Healesville-Koo Wee Rup Road, 3777 Victoria Australia

Please allow 14 days for this request to be processed.